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Frequently Asked Questions

Answers to our Most Common Questions

Find all you need to know about Support Worker Central, how it works, and specific answers to our most common questions.

General FAQ

Support Worker Central is a job board that allows individuals with disabilities who hire their own support staff to conncect with people looking for work.

You can learn more about how it works here: How it Works – Support Worker Central.

You can increase matches by selecting fewer criteria on your job posting. Only select the credentials, education, and skills that are essential to fulfill the requirements of your job. 

The greater the number of criteria, the less likely it is that you will find support workers who match all of those criteria. 

If you will accept any one of the credentials listed do not select all of the credentials listed; instead leave the credentials checked as “no” in your job posting or unchecked when performing a quick search. Selecting “yes” for all of the credentials listed will not result in any support worker matches as it is unlikely that a support worker will have all of the listed credentials. 

You can “edit match criteria and search again” after performing a “search for a support worker” to use a search form that is populated with your job posting information and temporarily change criteria to increase matches without changing your job posting. You can also use the quick search form without changing your settings. Leaving all fields in the quick search form unchecked will return a list of all support worker profiles. You can edit any criteria in the quick search to narrow the search. 

Support workers can also “edit match criteria and search again” after performing a “search job postings” to use a search form that is populated with their support worker profile and temporarily change information to increase matches without changing their support worker profile. 

Support workers can also use the quick search form without changing their settings. Leaving all fields in the quick search form unchecked will return a list of all job postings. You can edit any criteria in the quick search to narrow the search.

Support Worker Central is currently only available to residents of British Columbia.

There is no fee to register.

One you’ve created an account profile and are logged in, you can change your password. Go to your Account (top right), and choose User Settings. Here, you can also change your profile image. 

To retrieve a lost password and make a new one, login with your email address and leave the password blank. Click to login, and then you will see a Lost Your Password? link.

Click this to re-enter your email. You will receive an email message with instructions on how to reset your password.

If you wish to disable your profile or job posting, simply navigate to your profile or job posting. At the top of the page you’ll see an option to change the status from “published” to “hidden”.

Your information is kept in our database should you wish to publish your profile or job posting again at a later date.

If you would like to fully delete your Support Worker Central account, you can do so by going to Dashboard / User Settings. At the bottom of the User Settings page you will see an option to delete your account fully.

The contact information you used to register is stored in the supportworkercentral.ca database which is kept on a secure Canadian server. We do not share the contact information of our registered users.

If you are having difficulty using the site, please contact us.

Individuals & Family FAQ

Please follow this video to see the steps involved, or get started now.

You can create a job posting and search for a support worker. You can increase connections by selecting fewer criteria. Only select the credentials, skills, and education that are essential to fulfill the requirements of your job. 

The greater the number of criteria, the less likely it is that you will find support workers who match all of those criteria. 

Once you select “search for a support worker,” and receive a list of support workers that match your criteria, you can “edit match criteria and search again” to use a search form that is populated with your selected criteria. Using this form, you can temporarily change criteria to increase matches without changing your job posting. 

You can also use the “quick search” form without changing your settings. Leaving all fields in the quick search form unchecked will return a list of all support worker profiles. You can edit any criteria to narrow the search. 

Support workers can contact individuals or families through their private SWC mailbox if the individual or family creates a job posting that can be viewed by support workers registered on the site. Support workers can also respond to a message from an individual or family.

No, you must be a registered user of supportworkercentral.ca to search for support workers.

Supportworkercentral.ca is a web-based service and does not screen or interview support workers. It is critical that screening and interviewing be done by the person(s) hiring. 

To update your contact information, log in and choose the “Update Contact Info & Change Password” link on your dashboard.

We’ve put together some suggestions to help you create a job description. You can find our resource here: How to Write a Detailed Job Description – Support Worker Central

To edit a job posting, log in, click on the “View My Job Postings” on your dashboard, click on the “edit” button located to the right of the job posting you wish to edit.

Your job posting will remain active for 90 days. After 90 days you will be sent an email with the option to renew your job posting or let it be removed from the job board. You can login and repost your job posting at any time.  

Support Worker FAQ

We have put together some tips to help you create an enticing profile. You can view our suggestions here: Tips to Writing an Enticing Profile (For People Looking for Work) – Support Worker Central

Step 1: Create a profile.

Step 2: Search jobs in the area/city you want to work (you can do this by list view or map view).

Step 3: If you see a job you’re interested in, message the person hiring (there is a “message to apply” button at the top of the job posting).

 

You can contact the job posting owner by clicking on the “Message to apply” button at the top of the job posting. A message box will pop-up and you can send the job posting owner a message.

The pay rate is going to depend on the position and the person hiring. It is now mandatory in British Columbia that job postings include the salary or pay range, however every job will be different. 

Most people hiring are willing to train you and do not require past work experience or education. It is about whether you are a good fit with the person you are supporting. 

Some people will prefer that applicants have education and previous experience so just make sure to review the job posting. 

Support Worker Central (SWC) does not offer training for job seekers.

The people hiring support staff through SWC will offer training (please note that each job will be different as some people hiring may require training but you need to review the job posting to learn more).

There is no certification obtained, however, many of the skills you will learn are transferable to other roles as a support worker.

If you are no longer looking for a job but want to keep your profile for later use, you may want to hide your profile. Simply edit your profile and select “no” at the bottom of the profile where it asks if you want your profile to be available to individuals & families. In the future you can change this setting and edit your profile to reflect your new job requirements.

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