Frequently Asked Questions

Support Worker Central is an online portal designed to connect individuals & families with support workers. Once a job posting is created, you can select “search for a support worker” to see a list of support worker profiles that match the job posting. Then you can select “contact this support worker” to send a message to the support worker’s private Support Worker Central (SWC) mailbox.

Once a support worker creates a profile, they can select “search job postings” to see a list of job postings that match their profile and can “contact this job posting’s owner” to send a message to the private SWC mailbox of an individual or family member or to view the public contact information of job posting owner. Not all job postings can be found in a search; some individuals & families choose to keep their job posting private and support workers will only see those job postings if the individual or family chooses to contact the support worker.

• The personal contact information that an individual or family used to register is not sent when they communicate about a job posting unless they choose to include it within their message or job posting.
• The personal contact information that a support worker used to register is not sent when they communicate about a job posting unless they choose to include it within their message or support worker profile.

You can increase matches by selecting fewer criteria on your job posting. Only select the credentials, education, and skills that are essential to fulfill the requirements of your job. 

The greater the number of criteria, the less likely it is that you will find support workers who match all of those criteria. 

If you will accept any one of the credentials listed do not select all of the credentials listed; instead leave the credentials checked as “no” in your job posting or unchecked when performing a quick search. Selecting “yes” for all of the credentials listed will not result in any support worker matches as it is unlikely that a support worker will have all of the listed credentials. 

You can “edit match criteria and search again” after performing a “search for a support worker” to use a search form that is populated with your job posting information and temporarily change criteria to increase matches without changing your job posting. You can also use the quick search form without changing your settings. Leaving all fields in the quick search form unchecked will return a list of all support worker profiles. You can edit any criteria in the quick search to narrow the search. 

Support workers can also “edit match criteria and search again” after performing a “search job postings” to use a search form that is populated with their support worker profile and temporarily change information to increase matches without changing their support worker profile. 

Support workers can also use the quick search form without changing their settings. Leaving all fields in the quick search form unchecked will return a list of all job postings. You can edit any criteria in the quick search to narrow the search.

Support Worker Central is currently only available to residents of British Columbia.

There is no fee to register.

One you’ve created an account profile and are logged in, you can change your password. Go to your Account (top right), and choose User Settings. Here, you can also change your profile image. 

To retrieve a lost password and make a new one, login with your email address and leave the password blank. Click to login, and then you will see a Lost Your Password? link.

Click this to re-enter your email. You will receive an email message with instructions on how to reset your password.

If you wish to disable your profile or job posting, simply navigate to your profile or job posting. At the top of the page you’ll see an option to change the status from “published” to “hidden”.

Your information is kept in our database should you wish to publish your profile or job posting again at a later date.

If you would like to fully delete your Support Worker Central account, you can do so by going to Dashboard / User Settings. At the bottom of the User Settings page you will see an option to delete your account fully.

The contact information you used to register is stored in the supportworkercentral.ca database which is kept on a secure Canadian server. We do not share the contact information of our registered users.

If you are having difficulty using the site, please contact us.